Shipping & Returns
Feel free to contact us if you have questions that aren't answered below.
Shipping
We use USPS (United States Postal Service) Priority Mail to ship most orders, but if you have specific shipping requirements, please feel free to contact us. US shipping addresses receive complimentary shipping. As of February, 2013 the rate for USPS Priority Mail to most international addresses is $23.95 (Canada is $19.95). USPS Express Mail is $44.95. Global Express Guaranteed (operated by FedEx) is $64. The rates on this page are approximate. The checkout page will provide the most current rates.
As all Barrett Alley products are made by hand, often each item is made to order. Our average order fulfillment time is 1 week. If the items you order are in stock they usually ship the next business day after you place the order. When you place your order online, you will receive a confirmation email that your credit card has been authorized including information about your order. Then, once your order has shipped you will receive another confirmation email from USPS. If there is any anticipated delay in your order we will notify you immediately.
Shipping Times - US:
USPS Priority Mail typically takes 3 business days to arrive to US destinations. Contact us for availability of rush services.
Shipping Times - International:
USPS Priority Mail typically takes 2-4 weeks to arrive to destinations outside of the US. This estimate may be slightly less or more depending on customs and postage delays in your country. Please note that USPS Priority Mail does not offer tracking services. The "tracking number" that USPS provides for Priority Mail packages is not a tracking number and is only updated once the package arrives at its destination, therefore it should be ignored during the package's transit.
USPS Express Mail typically takes 3 - 5 business days to arrive to destinations outside of the US. This method is not trackable.
USPS Global Express Guaranteed typically takes 1 - 3 business days to arrive to destinations outside of the US. This shipping method is operated by FedEx and is fully trackable.
International customers are responsible for all taxes (such as VAT) that may apply when receiving goods from overseas.
Returns & Exchanges
When you receive your product if for any reason you are not satisfied with your purchase, you may return it for an exchange or refund within 30 days. Please ensure that the item has not been used and is in original condition and that you return your order with a copy of your online sales receipt. If you are requesting a refund, the method of payment you used to place the order will be credited. Due to the nature of custom and personalized items, they are not returnable or exchangeable.
Part of the beauty of a natural vegetable tanned leather product is that it ages and transforms over time, changing in color and conforming in shape to the natural habits of its owner. Exposure to natural elements like sun, water, and oils from the wearer's skin will soften and darken the leather, and small blemishes, scrapes or stains will blend in to the natural grain. These changes are considered desirable as they increase the character and uniqueness of your Barrett Alley product.
All Barrett Alley products are guaranteed for life, and each product is carefully designed to withstand years of use. If a Barrett Alley product ever breaks under normal wear and tear, please return it to us and we will be happy to replace or repair it.
Merchandise to be returned may be sent via an insurable, trackable carrier to:
Barrett Alley
3606 1/2 Asbury St.
Dallas, TX 75205
USA
Don't forget to include your name, address, phone number, email address, a note with the reason of your return and the action you are requesting on our part. Your honest feedback helps us continue to improve our line of products.
Forms of Payment
We accept major credit cards, including Visa, MasterCard, and American Express. PayPal is also a payment option. If you would prefer to place your order over the phone feel free to contact us.