Shipping & Returns
Feel free to contact us if you have questions that aren't answered below.
We use USPS (United States Postal Service) Priority Mail to ship orders within the US. International customers also have a range of FedEx services to select from. US destinations receive complimentary shipping on all orders through this website. If you have specific shipping requirements, please feel free to contact us.
As all Barrett Alley products are made by hand, often each item is made to order. Therefore please allow up to a week for production after you place your order. (During the month of December, please allow up to 2-3 weeks for us to make your order.) If the items you order are in stock they usually ship the next business day after you place the order. When you place your order online, you will receive a confirmation email including information about your order. Then, once your order has shipped you will receive another confirmation email from the carrier.
USPS Priority Mail now typically takes 2 business days to arrive to US destinations. December delivery sometimes takes longer. Contact us for availability of rush services.
International customers are responsible for all taxes (such as VAT) that may apply when receiving goods from other countries.
We recommend FedEx for all international orders. FedEx's shipping options are the fastest and are also fully trackable. Rates are usually in the $80 - $120 range, depending on service level and destination. FedEx also typically moves through customs faster than government-run mail services. Current rates are provided on the checkout page.
USPS Priority Mail Express International
USPS Priority Mail Express International typically takes 3 - 5 business days to arrive to destinations outside of the US. Customs processing in your country may add additional time to this estimate. Tracking services may be available to select countries. The most current rates will be provided on the checkout page.
USPS Priority Mail International
USPS Priority Mail International typically takes 2 - 4 weeks to arrive to destinations outside of the US. Please note that this estimate may be slightly less or more depending on customs and postal delays in your country. The checkout page on this website will provide the most current rates. USPS is now introducing limited tracking capabilities to some countries for Priority Mail International.
Returns & Exchanges
When you receive your product if for any reason you are not satisfied with your purchase, you may return it for an exchange or refund within 30 days. Please ensure that the item has not been used and is in original condition and that you return your order with a copy of your online sales receipt. If you are requesting a refund, the method of payment you used to place the order will be credited. Due to the nature of custom and personalized items, they are not returnable or exchangeable.
All Barrett Alley products are carefully designed to last as long as possible and are guaranteed for one year after purchase. If your Barrett Alley product breaks under normal wear and tear within one year of purchase, please return it to us and we will be happy to replace or repair it.
Merchandise to be returned may be sent via an insured, trackable carrier to:
740 University Ave.
Boulder, CO 80302
Don't forget to include your name, address, phone number, email address, a note with the reason of your return and the action you are requesting on our part. Your honest feedback helps us continue to improve our line of products.
Forms of Payment
We accept major credit cards, including Visa, MasterCard, and American Express. PayPal and Bitcoin are also payment options through this website. If you would prefer to place your order over the phone feel free to contact us.